Duty Manager
Core
Oversee daily hotel operations, manage staff, and handle guest services and complaints to ensure high-quality service delivery.
Role type
Senior operational manager (hospitality)
Builds
Guest experiences and operational efficiency for a 350-room international hotel
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, guest relations, crisis management, overbooking coordination, PMS proficiency, analytical problem-solving
Preferred skills
Customer service excellence, adaptability in fast-paced environments
Technologies
Hotel PMS
Responsibilities
Conduct daily team briefings, manage staff tasks, coordinate full-house situations and overbooking, handle guest complaints and emergencies, communicate with Front Office Manager, document guest issues.
Seniority
Mid-level, hands-on manager