Room Service Order Taker
Core
Answer guest calls to take In-Room Dining orders, manage the POS system, and ensure timely delivery of food and beverages to hotel rooms.
Role type
In-Room Dining Order Taker
Builds
In-Room Dining orders for hotel guests
Domain
Hospitality / Food & Beverage
Required skills
Telephone etiquette, POS operations, menu knowledge, upselling, guest complaint handling, hygiene compliance, Microsoft Office proficiency
Preferred skills
Luxury hotel experience, HACCP familiarity, independent initiative, multi-outlet support
Technologies
Microsoft Word, Excel, PowerPoint, Hotel POS systems
Responsibilities
Answer guest calls and take orders, maintain menu and promotion knowledge, enter orders into POS, follow up on deliveries, handle guest inquiries and complaints, maintain order taker area cleanliness, participate in daily briefings
Seniority
Junior to Mid-level, hands-on IC