PALS Co-ordinator
Core
First point of contact for patients, families, and visitors to provide advice, support, and guidance on concerns and enquiries.
Role type
Patient Advice and Liaison Service (PALS) Coordinator
Builds
Patient feedback systems and improved patient experience across NHS services
Domain
Healthcare / Patient Experience
Deliverable
dashboards & analysis
Required skills
Customer service, communication, empathy, problem solving, record keeping, IT proficiency
Preferred skills
Experience in NHS or social care, experience in busy customer service environments
Technologies
Microsoft Office
Responsibilities
Provide advice and signposting to patients and carers; facilitate resolution of patient enquiries and concerns; maintain accurate records of contacts and feedback; escalate cases to the Patient Experience Lead or clinical staff when appropriate; assist in collecting organization-wide patient feedback.