Senior ServiceNow Developer (Public Sector)
Core
Senior ServiceNow Developer designing, configuring, and developing scalable ITSM solutions for public sector clients.
Role type
Senior IC ServiceNow Developer (ITSM)
Builds
Custom ServiceNow platform components, workflows, and integrations for ITSM modules
Domain
Public Sector / IT Service Management
Required skills
ServiceNow platform expertise, ITSM module knowledge, Advanced JavaScript, Workflow design, Integration development, Business rules scripting, Root cause analysis, Platform upgrades, Technical documentation
Preferred skills
Additional ServiceNow certifications (CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM), Experience with HRSD/SLO/ITOM modules, French language proficiency
Technologies
ServiceNow, JavaScript, ITIL, Agile/Scrum
Responsibilities
Analyze business requirements and translate them into scalable ServiceNow solutions; Design, configure, and develop solutions on the ServiceNow platform primarily within the ITSM module; Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components; Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions; Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices; Support platform upgrades, patches, and releases, including testing and validation activities; Monitor and maintain integrations and APIs to ensure reliable platform operations; Maintain up-to-date technical documentation for configurations, integrations, and custom developments
Seniority
Senior, hands-on IC
