In-Room Dining Coordinator
Core
Coordinate all in-room dining service requirements, taking guest orders via telephone, processing them accurately using POS terminals, and ensuring timely delivery to guests.
Role type
In-room dining coordinator (service operations)
Builds
Room service orders and guest experiences
Domain
Luxury hospitality / Food & Beverage
Deliverable
product features (via careerplan.io/jobs/744000152676801-in-room-dining-coordinator-at-accorhotel)
Required skills
Telephone etiquette, order processing, menu knowledge, guest relations, upselling, shift handover, complaint handling
Preferred skills
Hotel Management diploma, 2-3 years experience in 5-star hotel
Technologies
Micros, RMS app, POS terminal
Responsibilities
Answering and prioritizing guest telephone calls, processing orders accurately and timely, communicating with kitchen and butler staff, handling guest complaints and queries, coordinating waitstaff and butlers, reporting guest feedback and maintenance issues, ensuring office cleanliness and staff appearance
Seniority
Junior to Mid-level, hands-on IC