Technical Support Engineer / IASM
Core
Provide technical assistance to customers via calls, emails, and tickets, resolving application, database, and infrastructure issues.
Role type
Technical Support Engineer
Builds
Resolved customer incidents and documented resolutions
Domain
IT Support / Database Administration
Deliverable
client delivery
Required skills
SQL, Windows OS troubleshooting, Active Directory administration, SQL Profiler, database script management, log analysis, account management
Preferred skills
Night shift availability
Technologies
SQL, Windows OS, SQL Profiler, Event Viewer, services.msc, Active Directory
Responsibilities
Provide technical support via calls, email, and ticketing systems; Analyze and troubleshoot application, database, and infrastructure issues; Execute SQL queries and scripts for data analysis; Troubleshoot Windows OS issues including third-party driver problems; Create and manage Active Directory accounts; Document issues and resolutions
