Arbitration Specialist
Core
Represent Wise before Japanese and APAC arbitration bodies and regulators to resolve customer complaints and disputes, ensuring fair and compliant outcomes.
Role type
Senior IC regulatory operations specialist (dispute resolution)
Builds
Compliant dispute resolution outcomes for Wise customers in Japan and APAC
Domain
Financial services regulatory compliance and dispute resolution
Deliverable
client delivery
Required skills
Japanese (native), English (fluent), regulatory operations, dispute resolution, case investigation, root cause analysis, policy development, cross-functional collaboration, SLA management, financial crime knowledge
Preferred skills
Law degree, paralegal experience, familiarity with Tokyo Bar Association ADR process, JPSA procedures, AFCA, FSCL, Lightdash, SQL, BI tools
Technologies
Lightdash, SQL
Responsibilities
Investigate arbitration cases and conduct internal audits of the customer complaint journey; Assess cases and decisions by external arbitration bodies and present evidence; Maintain expertise in Japanese and APAC regulatory frameworks; Translate arbitration insights into actionable policy and process improvements; Collect data for root cause analysis and share feedback; Defend Wise against adverse decisions; Communicate with product and operational teams; Handle cases within SLAs; Maintain knowledge on scam and deactivation complaints
Seniority
Mid-Senior, hands-on IC