Night Manager
Core
Lead overnight hotel operations to ensure guest safety, security, and seamless service delivery.
Role type
Night Manager (Hospitality Operations)
Builds
Guest experiences and operational continuity during night shifts
Domain
Hospitality / Hotel Management
Required skills
Night shift leadership, night audit execution, emergency response management, guest relations handling, property safety checks, cross-department coordination, hotel management systems proficiency, financial transaction accuracy
Preferred skills
First Aid certification, Responsible Service of Alcohol (RSA) certification, experience with Opera PMS, calmness under pressure
Technologies
Opera PMS, hotel management systems
Responsibilities
Oversee nightly operations across all departments, manage guest relations and resolve issues, conduct night audits for financial accuracy, lead and develop the night team, ensure safety and security through property checks, handle emergencies (medical, fire, security), coordinate with other departments for guest needs
Seniority
Mid-level, hands-on IC