Associate - Operations
Core
Handling inbound calls to resolve customer and agent queries on insurance policy transactions including new business, renewals, and amendments.
Role type
Associate Operations (Contact Center)
Builds
Insurance policy transaction processing and customer support
Domain
Insurance
Deliverable
client delivery
Required skills
Verbal and written English (neutral accent), Numeracy, Telephone etiquette, Multi-tasking, Computer usage, Attention to detail
Preferred skills
Solutions mind-set, Adaptability, Positive work environment attitude
Responsibilities
Resolve account queries via inbound calls, Process insurance transactions (new business, renewals, amendments), Meet business KPIs (NPS, Quality, Productivity, AHT), Work rotational shifts in a 24/7 environment
Seniority
Entry-level, Individual Contributor
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