Brokerage Supervisor, Imports
Core
Lead a brokerage team to ensure flawless operational execution, drive efficiency and profitability in imports, and manage customer relationships and compliance.
Role type
Senior IC Brokerage Supervisor (Imports)
Builds
Import brokerage services for customers
Domain
Logistics + Trade Compliance
Required skills
Team leadership, operational monitoring, trade compliance, customer relationship management, performance management, process optimization, financial monitoring
Preferred skills
Servant leadership, cross-functional collaboration, data analysis, regulatory knowledge
Technologies
EXPO Customs, CHB Workboard, PSM, GCI tool, CFIT, E.doc/Lyft, Raft, VR, ETC, CICS, ESP, ENF, DXR, LOG, INV, AUE, EDE, PSC, PMA
Responsibilities
Foster district and department excellence metrics including employee satisfaction and training completion; monitor timely execution of data flows (DXR to LOG, LOG to ENF, etc.); manage administration, personnel development, and performance reviews; maintain customer relationships and support sales/account management teams; supervise service execution, handle exceptions, and ensure trade compliance; optimize systems and tools for efficiency; monitor billing and customer profitability.
Seniority
Senior, hands-on IC