Experience Lead, Brookfield Place
Core
Maintain immaculate fitness floor standards, ensure safety, and deliver white-glove hospitality to members while driving ancillary revenue.
Role type
Senior fitness floor operator (club manager level)
Builds
Equinox club fitness floor environment and member experience
Domain
Luxury fitness and wellness hospitality
Deliverable
physical/clinical work
Required skills
CPR/AED certification, equipment maintenance, safety compliance, member engagement, upselling services, conflict resolution, shift management
Preferred skills
Passion for health and fitness, hospitality experience, multitasking in fast-paced environments
Technologies
Club management systems, booking platforms
Responsibilities
Maintain fitness floor cleanliness and organization, conduct daily equipment checks and safety inspections, respond to medical emergencies, facilitate group fitness transitions, promote and book ancillary services, address member conduct issues
Seniority
Senior, hands-on IC with operational oversight