Delivery Support - instashop
Core
Supervising and coordinating daily delivery operations, managing a team of drivers, and ensuring timely service for a local marketplace.
Role type
Delivery Operations Supervisor
Builds
Delivery services for a local online marketplace (food and q-commerce)
Domain
Logistics / Last-mile delivery
Deliverable
physical/clinical work
Required skills
Team supervision, route planning, delivery process management, safety protocol enforcement, performance evaluation, onboarding and training, incident record keeping
Preferred skills
Proficiency in delivery management software and GPS tracking systems
Responsibilities
Assign tasks and routes to drivers, conduct rider interviews and onboarding, provide on-ground training, monitor delivery performance and resolve delays, communicate with customers regarding delivery issues, maintain delivery and vehicle usage records
Seniority
Mid-level, hands-on IC
