Lead Product Analyst - Send
Core
Lead analytical capacity to drive critical workstreams for high-volume customers, focusing on verification predictability, service quality, and retention growth.
Role type
Lead Product Analyst
Builds
Verification processes, support operations strategy, and product reliability features
Domain
FinTech / International Money Transfer
Deliverable
product features
Required skills
SQL, Python, A/B testing, causal analysis, KPI setting, stakeholder management, first principles thinking
Preferred skills
Airflow, dbt, Looker, AI/machine learning techniques, predictive modeling, FinTech ecosystem knowledge
Responsibilities
Lead insight generation and impact tracking for verification improvements; Analyze response times and service quality to define support scaling strategy; Identify customer segments requiring specialized attention to prevent churn; Partner with Product Managers to set KPIs and monitor feature impact on conversion and engagement.
Seniority
Senior, hands-on IC
