Staff Technical Writer
Core
Define and execute content strategy for multiple ServiceNow applications, creating user-focused technical content and multimedia assets to accelerate customer success.
Role type
Staff Technical Writer (Strategy & Leadership)
Builds
Content experiences for ServiceNow product ecosystem
Domain
Enterprise IT / SaaS / AI
Required skills
Content strategy definition, Information architecture, Structured authoring (DITA/Markdown), AI integration in workflows, Technical communication, Team leadership, Mentoring
Preferred skills
None stated
Technologies
ServiceNow, DITA, Markdown
Responsibilities
Define content strategy for multiple applications, Coordinate efforts of subject matter experts and writers, Influence product strategy based on user needs, Lead diverse collaborative writing teams
Seniority
Staff, hands-on IC with leadership
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