Senior Customer Success Manager
Core
Serve as the primary bridge between enterprise customers and engineering/product teams to drive deep integration of cloud-native architecture, Semantic Layer, and AI-powered analytics capabilities.
Role type
Senior Customer Success Manager (Technical Account Manager)
Builds
Enterprise analytics and AI software platform (Semantic Layer, Mosaic)
Domain
Enterprise analytics, AI, Cloud-native architecture
Deliverable
production ML models
Required skills
Cloud-native services (microservices, Kubernetes, Docker), Major cloud providers (AWS, Azure, GCP), Data modeling, ETL/ELT processes, Semantic layers, MLOps, AI deployment, Enterprise analytics, Business Intelligence tools, CRM tools (Salesforce, Gainsight), Technical telemetry analysis, C-suite communication, Project management, Agile/DevOps practices
Preferred skills
Professional cloud certification, Enterprise BI tools experience, AI-driven data platforms experience
Responsibilities
Act as lead technical advisor guiding customers through complex cloud-native architectures and AI-driven workflows; Lead C-suite whiteboard sessions to align platform capabilities with business goals; Translate executive requirements into value realization plans; Develop and execute customer roadmaps aligning with enterprise architecture; Lead Quarterly Business Reviews demonstrating ROI; Lead technical configuration and integration to accelerate time-to-value; Conduct technical demonstrations and capability workshops for engineering and data teams; Monitor account health using technical telemetry to identify risks and opportunities; Synthesize technical feedback to influence product and engineering roadmaps; Partner with engineering on Alpha/Beta programs for new features; Support account renewal and expansion by ensuring value realization; Identify upsell/cross-sell opportunities and renewal risks; Develop referenceable customers for case studies and testimonials.
Seniority
Senior, hands-on IC
