Housekeeping Manager
Core
Oversee daily operations of the Housekeeping Department to ensure guest satisfaction, cleanliness, safety, and efficient expense management.
Role type
Senior IC Housekeeping Manager
Builds
Clean and safe guest rooms, public areas, and back-of-house environments for hotel guests
Domain
Hospitality / Hotel Operations
Required skills
Staff supervision and coaching, inventory management, budget and expense control, scheduling, compliance with safety standards, guest relations, room inspection, cross-departmental communication
Preferred skills
Training program development, emergency response handling, data analysis for labor forecasting, vendor management
Technologies
Windows, spreadsheets, word processing, communication devices/radios, computer systems for room status reporting
Responsibilities
Motivate, coach, and discipline housekeeping personnel; maintain cleaning programs and checklists; inspect rooms and public areas; manage guest requests and complaints; conduct inventories and monitor supplies; prepare employee schedules; balance room status and resolve discrepancies; monitor work orders with Engineering; maintain key control and lost and found procedures.
Seniority
Senior, hands-on IC