Operations Client Partner
Core
Act as the key operational liaison between clients, commercial teams, and internal functions to ensure high-quality service delivery and manage operational requests.
Role type
Senior client-facing operations partner
Builds
Business-as-usual services, operational solutions, and process improvements
Domain
Consumer intelligence / Retail analytics
Required skills
Stakeholder management, operational process expertise, problem-solving, project management, analytical mindset, Microsoft Excel proficiency
Preferred skills
Experience in client-facing environments, ability to translate requirements into technical specifications
Responsibilities
Manage and coordinate operational activities for timely service delivery; Act as the primary point of contact for operational matters; Communicate delivery updates, risks, and corrective actions; Support pre-delivery and post-production quality checks; Lead operational projects and process improvement initiatives; Translate client requirements into operational and technical specifications; Identify opportunities for process optimization; Manage operational requests related to database services and change requests; Track progress and provide status updates to stakeholders