Floor Manager (Westfield Newmarket)
Core
Lead store operations and a team of Sales Advisors to deliver exceptional customer experiences and drive sales performance for H&M.
Role type
Senior retail floor manager
Builds
Retail store operations and customer service experiences
Domain
Retail fashion
Required skills
Team leadership, customer service, sales analysis, recruitment support, talent development, operational oversight, brand ambassadorship, adaptability, English communication
Preferred skills
Styling expertise, product passion, coaching ability, analytical thinking, flexibility
Technologies
Sales data analysis tools
Responsibilities
Lead and motivate Sales Advisors to meet service and presentation standards, analyze sales data to maximize department performance, oversee daily store operations and brand standards, support recruitment and onboarding, identify and develop future talent, step into Store Manager role when required
Seniority
Senior, hands-on IC