Front office Supervisor, Raffles The Red Sea (Saudi National)
Core
Supervise receptionists and guest service agents to ensure smooth daily operations, acting as the main communication point between Front Office and departments like Butler, Housekeeping, and Engineering.
Role type
Front Office Supervisor
Builds
Front Office operations for a luxury resort
Domain
Hospitality / Ultra-Luxury Hotel
Required skills
Supervision, cash handling, complaint resolution, VIP guest management, shift coordination, handover management, financial goal monitoring, room allocation coordination, inter-departmental liaison, training needs identification
Preferred skills
Hospitality diploma, Property Management System knowledge, project coordination, scheduling, document control
Technologies
Property Management System, Windows
Responsibilities
Supervise Receptionists/Guest Service Agents, ensure adequate staff coverage, maintain cleanliness of Front Office areas, coordinate arrivals and departures, deal with complaints, meet and greet VIP guests, conduct shift handovers, liaise with Housekeeping and Concierge, monitor daily financial goals and targets, check room revenue discrepancies, identify staff training needs.
Seniority
Mid-level, hands-on IC