Banking Operations Manager
Core
Manage operational relationships with global banking partners to ensure performance, reliability, and cost efficiency for Wise's international payment network.
Role type
Senior individual contributor Banking Operations Manager
Builds
Operational visibility, partner performance tracking, and incident resolution frameworks for global banking partners
Domain
Global payments, banking operations, and vendor/partner management
Required skills
stakeholder management, data analysis, SLA monitoring, incident management, contract negotiation, risk assessment, operational excellence, root cause analysis, cross-functional collaboration
Preferred skills
correspondent banking experience, Treasury Operations background, SQL/Tableau proficiency, global team coordination
Technologies
SQL, Looker, Tableau
Responsibilities
Own operational relationships with key global banking partners; Drive partner performance by monitoring SLAs and operational costs; Translate internal problems into partner improvement plans; Hold partner banks accountable for operational commitments; Support incident and post-incident corrective action follow-through; Build operational visibility by improving shared partner records and reporting
Seniority
Senior, hands-on IC