Digital Education Manager – Network Engineer
Core
Design and deliver global training curricula and facilitate learning experiences for Intuitive's digital solutions, enabling commercial and support teams to implement and troubleshoot networked medical devices.
Role type
Senior IC Digital Education Manager (Network Engineering)
Builds
Global training curriculum, onboarding programs, and technical support knowledge base for digital solutions
Domain
Healthcare technology / Medical devices / Network Engineering
Required skills
Network engineering (TCP/IP, VLANs, firewalls, NAT/PAT, OSI model), Instructional design, Technical facilitation, Troubleshooting complex connectivity issues, IT systems knowledge (servers, databases, cloud), Technical documentation
Preferred skills
Project management, Hospital IT environment experience, Network security infrastructure knowledge, Compliance requirements handling
Technologies
TCP/IP, VLANs, Firewalls, NAT/PAT, OSI model, HL7/DICOM interfaces, Astra, SFDC, Artemis
Responsibilities
Design and maintain global training curriculum; Facilitate in-person and virtual training sessions; Act as functional expert for Technical Support Tier 1 and 2; Troubleshoot complex connectivity and software application issues; Partner with product teams to align training with product updates; Create training content including leader guides and e-learning modules
Seniority
Senior, hands-on IC
