Housekeeping Manager
Core
Oversee daily operations of the housekeeping department to ensure superior cleanliness and service standards in guest rooms and public areas of a luxury hotel.
Role type
Senior Housekeeping Manager
Builds
Clean guest rooms, public areas, and service zones for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, operational management, quality assurance auditing, performance review management, budget and labor cost management, preventative maintenance coordination, HR principles, PMS proficiency
Preferred skills
Hospitality or Tourism degree, experience with Accor brand standards, knowledge of CBA and employee handbooks
Technologies
Opera PMS, HotSos/Rex, Microsoft Office, Outlook
Responsibilities
Lead and coach housekeeping teams to deliver intuitive service and maintain cleanliness standards; manage room attendants, conduct quality audits, and handle re-training; oversee daily assignments and project plans; support health, safety, and voice of guest initiatives; assist in departmental goal setting and financial obligations; conduct annual performance reviews; ensure equipment maintenance.
Seniority
Senior, hands-on IC