Product Success Technical Director
Core
Senior technical authority for resolving complex agentic AI escalations and providing architecture consulting to stabilize at-risk customer deployments.
Role type
Senior IC Product Success Technical Director (Agentic AI)
Builds
Reliable, governable agentic AI solutions for enterprise customers via ServiceNow platform
Domain
Enterprise Software / Agentic AI / LLM Orchestration
Deliverable
production ML models | product features | client delivery
Required skills
Root-cause diagnosis of production agentic systems, resilient agentic architecture design (LLM, RAG, multi-agent orchestration), executive communication, codifying escalation playbooks, technical mentorship
Preferred skills
Deep fluency in ServiceNow platform, experience with AI Control Tower, ability to translate field learnings into product roadmap
Technologies
ServiceNow, Now Assist, AI Agents, Virtual Agent, RAG, AI Control Tower, LLMs
Responsibilities
Own and resolve highest-visibility agentic AI escalations, design and validate agentic solution architectures, serve as technical voice for customer executives, mentor engineers, convert escalation patterns into product improvements
Seniority
Senior, hands-on IC with strategic influence
