Senior Specialist, Product Operations - (Logistics Service)
Core
Optimize self-service experiences and post-delivery issue resolution to improve customer retention and reduce operational costs for a global delivery platform.
Role type
Senior Product Operations Specialist (Logistics Service)
Builds
Self-service engines, customer support tools, and global compensation applications
Domain
Logistics / Last-mile delivery / E-commerce
Deliverable
dashboards & analysis
Required skills
SQL, Tableau or Looker Studio, A/B test design, data analysis, stakeholder collaboration, product optimization
Preferred skills
AI tool usage, large-scale tech environment experience
Responsibilities
Run analyses on customer behavior and issue resolution patterns; Collaborate with product and data science teams to design and evaluate A/B tests; Monitor and report on key performance indicators related to retention; Deliver targeted insights and dashboards to regional teams; Identify areas for product and process enhancements; Contribute to prioritization discussions with cross-functional teams
Seniority
Senior, hands-on IC