Chargé de recouvrement CDD H/F
Core
Manage friendly and judicial debt recovery procedures for unpaid water bills, negotiate payment solutions, and handle customer complaints.
Role type
Junior debt recovery agent (water industry)
Builds
Payment plans and collections for water utility services
Domain
Utilities (Water)
Deliverable
client delivery
Required skills
Debt recovery procedures (friendly and judicial), knowledge of collective procedures (bankruptcy/restructuring), payment methods management, water industry knowledge, IT tools proficiency
Preferred skills
Conflict management, active listening, professional communication
Responsibilities
Manage friendly and judicial recovery procedures, analyze and process unpaid bill files, follow collective procedures, negotiate payment solutions, handle customer complaints and contestations, write professional correspondence
Seniority
Junior, 2-3 years experience