Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad
Core
Deliver training to new hires and exiting staff members following training manuals, plans, and standards; evaluate post-training performance and amend training materials.
Role type
Assistant Manager - Process Training (Training Lead)
Builds
Training content, SOPs, and knowledge assessments for client processes
Domain
Business Process Outsourcing (BPO) / Training & Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training delivery, OJT management, Knowledge assessment design, Reporting & MI, SOP creation, Client interaction, Process improvement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Deliver training to new hires and exiting staff, Gauge post-training performance of agents, Lead BAU interventions (TNI/TNA/refreshers), Evaluate and amend training materials, Complete reporting for training chores, Interact with clients for process betterment, Present training performance in reviews
Seniority
Mid-level, hands-on IC