Group Manager - Transactional Quality (Fintech/ FinCrime / FCC/ Financial Crime & Compliance/ Risk & Compliance)) - GGN - NH8 - REF105955K_2026263868
Core
Leading quality strategy, governance, and performance across Risk Ops and User Ops to ensure delivery of quality KPIs aligned with business and client expectations.
Role type
Senior IC Group Manager (Quality & Compliance)
Builds
Quality frameworks, governance models, and operational improvements for Risk and User Operations teams.
Domain
Financial Services / FinTech / Risk & Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, quality framework design, stakeholder engagement, performance management, audit leadership, strategic transformation, compliance knowledge, process improvement, analytical reporting, mentoring
Preferred skills
Experience in BFS/FinTech/BPO leadership, customer experience frameworks, best practices in quality management
Technologies
N/A
Responsibilities
Own end-to-end quality framework across Risk Ops and User Ops; Define quality metrics, sampling approaches, and governance models; Lead multiple QA teams and ensure delivery of quality KPIs; Drive stakeholder engagement with Operations, Training, and clients; Lead performance reviews, audits, and governance forums; Identify strategic improvement areas and drive transformation initiatives; Ensure consistency in QA processes, calibrations, and audit standards; Implement best practices in quality management and customer experience; Drive accountability for quality, CSAT, and compliance; Mentor Assistant Managers and Deputy Managers.
