Axway ST Technical Service Lead
Core
Lead technical service and production support for Axway MFT products, ensuring secure data communication and system availability for clients.
Role type
Senior IC Technical Service Lead (MFT/Cloud)
Builds
Production support for Axway MFT solutions (XFB, Gateway, Secure Transport) and cloud-managed services
Domain
Financial services / Data security / Middleware
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Axway MFT products (XFB, Gateway, Secure Transport), SSL/encryption/certificates, AS2/SFTP/FTPS/HTTP/S protocols, Unix/Linux/RedHat/CentOS/AIX, SQL, Cloud platforms (AWS/Azure/GCP), Docker/Kubernetes, Disaster Recovery, No Downtime Upgrades, SSO, Log forwarders (Splunk), ServiceNow, ITIL concepts, L2/L3 troubleshooting, RCA, SLA management
Preferred skills
Managed services exposure, Trading Partner Profile Management, Cloud Awareness (GCS/S3)
Technologies
Axway MFT, XFB, Gateway, Secure Transport, AWS, Azure, GCP, Docker, Kubernetes, Splunk, ServiceNow, RedHat, CentOS, AIX
Responsibilities
Coordinate with onshore and offshore teams for day-to-day activities and maintenance; Monitor service interruption alerts and troubleshoot per SLA; Address live issues and resolve within pre-defined SLAs; Perform application onboarding, patching, and upgrades; Execute knowledge of disaster recovery and no downtime upgrades; Manage SSO concepts and log forwarders like Splunk.
Seniority
Senior, hands-on IC