Sr Software Engineer
Core
Design, build, and deliver agentic and conversational features for ITSM workflows, integrating AI capabilities to help operators and end-users navigate incidents and requests.
Role type
Senior IC Software Engineer (Agentic AI)
Builds
Automated evaluation systems, conversational experiences, and agentic features within the incident and request lifecycle.
Domain
IT Service Management (ITSM) and Generative AI
Deliverable
production ML models | product features
Required skills
Agentic instruction authoring, LLM integration, full-stack development, automated evaluation design, CI/CD operations, applied ML literacy
Preferred skills
ITSM domain knowledge, evaluation tooling, conversation design, ServiceNow platform
Technologies
LLM APIs, agent orchestration, retrieval augmentation, REST/GraphQL, modern front-end frameworks, containerized workloads
Responsibilities
Build agentic features spanning intent interpretation and tool invocation; author and test system instructions and guardrails; design conversational experiences across chat, voice, and API; integrate AI capabilities into production workflows; operate automated evaluation with golden datasets and drift detection; monitor production quality and investigate issues; mentor junior engineers on agentic practices.
Seniority
Senior, hands-on IC
