Customer Fulfillment Analyst (CDD de 3 mois)
Core
Support end-of-year activities, deliver premium service levels, and act as a key interface between Mattel and major clients/distribution channels for local order processing.
Role type
Customer Fulfillment Analyst
Builds
Local order fulfillment and service delivery for Mattel's client portfolio
Domain
Retail / Supply Chain / Order Management
Deliverable
product features
Required skills
Customer fulfillment process management, inventory allocation, order-to-cash processing, logistics coordination, stakeholder management, data analysis, Excel proficiency, ERP systems knowledge
Preferred skills
Business Intelligence tools, reporting tools
Responsibilities
Pilot customer fulfillment execution and service quality for the client portfolio; Collaborate with Inventory Analysts in the S&OE cycle to optimize stock allocation; Coordinate Sales, Order Management, Logistics, and Finance functions to resolve complex fulfillment issues; Work with Order Management to resolve order, credit, and billing issues impacting shipments; Resolve logistics and delivery difficulties with distribution centers and partners; Support Finance in processing customer claims and order-to-cash activities.
Seniority
Mid-level (3-5 years experience)
