Customer Relations Team Leader
Core
Build and retain long-lasting relationships with new and existing customers in a multichannel retail environment to stimulate frequent visits and convert customer motivation into commercial opportunities.
Role type
Customer Relations Team Leader
Builds
Positive shopping experiences and trust in the IKEA Brand
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer relationship management, commercial opportunity identification, team leadership, cost and budget management, operational efficiency, issue resolution, stakeholder support
Preferred skills
Passion for home furnishing, passion for people's life at home, knowledge of IKEA product range, weekend/shift work availability
Responsibilities
Ensure department operations are fast, efficient, and cost-effective; handle customer issues reliably and accurately; support co-workers in their daily work; ensure a positive shopping experience before, during, and after customer visits.
Seniority
Individual Contributor, Team Lead