Client Support Representative - Healthcare Revenue Cycle
Core
Manage and resolve complex escalated issues for clients, payers, and trading partners in healthcare revenue cycle operations.
Role type
Tier 2 Client Support Representative (Healthcare Revenue Cycle)
Builds
Healthcare revenue cycle solutions and transaction processing workflows
Domain
Healthcare technology, Revenue Cycle Management, Payer transactions
Deliverable
client delivery
Required skills
troubleshooting complex product/system issues, payer and transaction processing, client communication, severity assessment, configuration management, process improvement analysis, knowledge base documentation
Preferred skills
healthcare workflows, ANSI X12 transactions, CRM/case management systems, healthcare technology operations
Technologies
Salesforce, Knowledge-Centered Service (KCS)
Responsibilities
Troubleshoot and resolve complex product, system, and workflow-related issues; Investigate and resolve payer-related and transaction-processing issues; Manage a high-volume caseload of support requests while meeting service level expectations; Communicate with clients via cases, email, telephone, and virtual meetings; Collaborate with internal technical teams, payers, vendors, and trading partners; Analyze, troubleshoot, and maintain client and user configurations; Create and enhance internal and external knowledge base documentation using KCS best practices; Identify recurring issues and provide recommendations for process improvement.
Seniority
Mid-level, hands-on IC