Grocery Department Manager
Core
Lead the grocery department to deliver exceptional customer service and achieve strong business results through hands-on leadership and operational excellence.
Role type
Grocery Department Manager
Builds
Grocery department operations and customer experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
team leadership and coaching, inventory management, merchandising, scheduling, payroll administration, food safety compliance, recruitment and training, conflict resolution, data analysis, stakeholder collaboration
Preferred skills
French language skills, experience with automated systems
Technologies
manual and automated store systems, computer software applications
Responsibilities
Deliver outstanding customer service and support the store's vision of a fresh shopping experience. Collaborate with Store Manager and Retail Specialist to execute strategies and achieve departmental goals. Build a culture of trust and engagement through coaching, team huddles, and feedback. Develop and lead a high-performance team by overseeing recruitment, training, performance reviews, and ongoing development. Oversee departmental operations including inventory management, ordering, product quality, shrink management, merchandising, invoicing, scheduling, and payroll. Ensure adherence to Safe Food Handling and Health & Safety policies and regulatory requirements.
Seniority
Mid-level, hands-on IC