Manager-Patient Access
Core
Lead operations for patient access services including registration, scheduling, and financial clearance across multiple hospital locations.
Role type
Senior operational manager (patient access)
Builds
Patient registration, scheduling, and financial clearance services for the hospital system
Domain
Healthcare operations
Deliverable
product features
Required skills
Budget management, staff recruitment and retention, process improvement, customer feedback analysis, performance tracking, technical program development
Preferred skills
Automated call center management, measurement and reporting
Technologies
Telecom, Scheduling and Registration systems
Responsibilities
Establish and monitor capital and operating budgets; Recruit and retain staff; Define and advance support systems for operations; Provide daily feedback to improve staff performance; Measure department performance against goals using dashboards; Monitor patient satisfaction and implement improvements.
Seniority
Manager, operational leadership