Department Manager
Core
Lead a department of Sales Advisors to deliver high-level customer service, drive sales performance, and maintain store operational standards in a fashion retail environment.
Role type
Department Manager (Retail)
Builds
Department sales performance, customer experience, and team capability
Domain
Fashion Retail
Deliverable
product features
Required skills
Team leadership, sales data analysis, recruitment and training, operational oversight, talent development, brand ambassadorship
Preferred skills
Previous retail experience, knowledge of store operations and standards
Technologies
Sales data tools
Responsibilities
Lead and motivate a team of Sales Advisors to achieve service and presentation standards; Analyse sales data to maximize department performance; Oversee daily store operations ensuring alignment with brand standards; Support recruitment, onboarding, and training of new team members; Identify and nurture future talent for team progression; Act as a brand ambassador delivering exceptional customer experiences; Step into the role of Store Manager when required