Research Specialist Customer Experience - German Speaking (m/f/x)
Core
Design, execute, and analyze qualitative and quantitative customer experience research to uncover insights shaping product decisions and business strategies.
Role type
Research Specialist (Customer Experience)
Builds
Holistic view of the customer journey and actionable recommendations for product and business teams.
Domain
iGaming / Sports Betting / Digital Products
Deliverable
dashboards & analysis
Required skills
Qualitative research methods, Quantitative research methods, Survey design, Statistical analysis, Data visualization, SQL, Storytelling, Analytical modeling
Preferred skills
Experience with FullStory, Experience with third-party research agencies
Technologies
Qualtrics, Useberry, FullStory, Excel, Power BI, Domo, SQL
Responsibilities
Design and conduct customer experience research projects, Analyze customer feedback and operational data, Develop and present data-driven reports and dashboards, Collaborate with Product, CX, and Data teams, Build analytical models linking customer sentiment with operational performance
Seniority
Mid-level (2+ years experience)
