Retail Customer Service
Core
Manage daily operations and customer service in a Ladbrokes & Coral betting shop, ensuring high standards and safer gambling practices.
Role type
Retail Customer Service Manager
Builds
Betting shop operations and customer experience
Domain
Sports betting and gaming retail
Deliverable
product features
Required skills
Cash handling, customer service, complaint resolution, shift management, target achievement
Preferred skills
Previous customer-facing experience, confidence in person-to-person interaction
Technologies
Betting terminals
Responsibilities
Deliver outstanding customer service, urge safer gambling, take bets on sports and events, process transactions, handle complaints, maintain shop standards, open or close the shop
Seniority
Entry-level, hands-on IC
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