ASEAN Customer Service Center | Inbound Team Lead with Malay Language
Core
Lead and manage daily inbound customer service operations for ASEAN regional customers, handling escalations and ensuring service quality.
Role type
Senior Team Lead / Supervisor
Builds
Inbound customer service operations and support
Domain
Customer Service / Contact Center / BPO
Deliverable
client delivery
Required skills
Team leadership, performance monitoring, workforce planning, operational reporting, onboarding, training, escalation handling, compliance management
Preferred skills
CRM and contact center systems experience, ASEAN regional customer support, multicultural environment experience
Technologies
CRM, contact center systems
Responsibilities
Coach and develop agents, monitor team performance and KPIs, handle customer escalations, manage workforce planning and training
Seniority
Senior, hands-on IC with people management
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