Werkstudent Supply Chain - Reklamationsmanagement (m/w/d)
Core
Process and resolve supply chain complaints (reclamations) between suppliers, logistics, and customers for an e-commerce book retailer.
Role type
Student worker (Werkstudent) in supply chain operations
Builds
Complaint resolution workflows and documentation for a retail logistics network
Domain
Retail (books/media) + Supply Chain Management
Deliverable
dashboards & analysis
Required skills
Ticket handling, cross-functional coordination, data documentation, analytical reporting, process adherence
Preferred skills
Experience in logistics, planning, procurement, or customer service; familiarity with ticketing systems (e.g., Jira)
Technologies
MS Office, Ticketing systems (Jira)
Responsibilities
Process incoming complaint tickets and emails; Coordinate with procurement, planning, logistics, and customer service to resolve cases; Document cases in the system for analysis; Generate reports on ticket volume, processing times, and complaint reasons; Escalate complex cases to supervisors
Seniority
Student worker (15-20 hours/week)