Service Advisor - Honda of Stevens Creek
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service department operations and customer repair experiences
Domain
Automotive retail / Vehicle maintenance
Deliverable
client delivery
Required skills
Customer service, cost estimation, workflow coordination, repair order preparation, payment processing, follow-up communication
Preferred skills
Automotive service advising experience, dealership service experience, basic automotive maintenance knowledge, dealership management systems proficiency
Responsibilities
Greet customers and document service needs, explain recommended services and obtain authorization, coordinate workflow, monitor repair progress, keep customers informed of status and delays, process payments and maintain records, follow up to ensure satisfaction
Seniority
Individual Contributor