Retail Customer Service

Stoke-on-Trent, England, gb💼 Full-time💰 $13–$13🗓 2026-09-23 → 2026-09-27

Core

Manage daily operations and customer service in a betting shop, ensuring compliance with safer gambling standards and delivering top-tier service.

Role type

Retail Customer Service Manager

Builds

Betting shop operations and customer relationships

Domain

Sports betting and gaming retail

Deliverable

client delivery

Required skills

Cash handling, customer service, problem-solving, shift management, safer gambling advocacy

Responsibilities

Deliver outstanding customer service, take bets on sports and events, process transactions, handle complaints, maintain shop standards, open/close the shop

Seniority

Entry-level to Junior, hands-on IC

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About Entain

Entain is hiring a Principal Machine Learning Engineer to join our wider Enterprise DS&AI team that supports our core Brands and Regions. As a Principal Machine Learning Engineer, you will support, design, develop, deploy, and maintain advanced software and infrastructure capabilities within the specialised technical domain of Machine Learning Engineering, MLOps, AIOps, and GenAI enablement. Reporting to the ML Engineering Manager, you will be part of the Enterprise DS&AI Centre of Excellence, focused on creating, scaling, and enhancing machine learning platforms, frameworks, and operational c