H&M | Advanced User Logistic
Core
Provide efficient system support to daily warehouse operations, acting as a key link between operational teams and system administration to ensure operational excellence.
Role type
Senior IC logistics system support specialist
Builds
Efficient inbound and outbound operations within the Distribution Centre
Domain
Retail logistics / Warehouse management systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Warehouse operations experience, WMS knowledge, inbound/outbound flow understanding, training and coaching, system troubleshooting, process improvement identification
Preferred skills
Analytical skills, adaptability to change, curiosity about new technologies, proactive problem solving
Technologies
Warehouse management systems (WMS)
Responsibilities
Support end users with daily system-related operational activities and issue resolution; Conduct system clean-up activities and basic troubleshooting; Train and coach end users and team leaders on new system functionalities; Support incident management and participate in operational bridge calls; Identify and propose opportunities to improve system processes; Contribute to system implementations and project rollouts
Seniority
Mid-level, hands-on IC