[IT Delivery Center] Senior Information Security Analyst
Core
Manage and oversee the delivery of Security Services to internal service consumers, acting as the Single Point of Contact (SPOC) to ensure service health, compliance, and customer satisfaction.
Role type
Senior Information Security Analyst (Service Delivery Management)
Builds
Security Services onboarding programs, service delivery processes, and compliance metrics for security toolsets.
Domain
IT Service Management (ITSM) and Information Security Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT service delivery management, security service onboarding, SLA/KPI reporting, stakeholder management, security compliance assessment, process improvement, incident coordination, documentation management
Preferred skills
ITIL Foundation, CompTIA Security+, CISM, cloud security (AWS/Azure/GCP), ISO 27001/GDPR/HIPAA frameworks
Technologies
ITSM tools, Security Toolsets, Cloud platforms (AWS, Azure, GCP)
Responsibilities
Run Service Delivery and ITSM processes, manage Security Services onboarding for Zones and non-integrated ELEs, conduct Monthly Security Service Review sessions, report SLA/KPI metrics, coordinate work with security partners, ensure security documentation availability, support IT Directors and Security Managers, produce consistent service reviews, act as escalation point for unresponsive consumers.
Seniority
Senior, hands-on IC