Housekeeping Manager
Core
Oversee daily operations of the housekeeping department to maintain service standards and cleanliness in a luxury hotel.
Role type
Housekeeping Manager (Senior IC)
Builds
Clean guest rooms, public areas, and back-of-house spaces for hotel guests
Domain
Hospitality / Hotel Operations
Required skills
Room inspection, staff scheduling, inventory management, guest complaint resolution, cyclical cleaning program implementation, hiring assistance, PMS system proficiency, Microsoft Office
Preferred skills
Luxury hotel experience (5 diamond/5 star), union environment experience, Hospitality Management degree
Technologies
PMS System, Microsoft Office
Responsibilities
Inspect showrooms, vacant clean rooms, and guest rooms daily; prepare and update daily floor assignments; manage par stock levels for landings and pantries; conduct written room inspections; strategize cleaning priorities for VIP and rush rooms; check due-out rooms three times daily; maintain guest preference database; report room discrepancies and engineering deficiencies; handle guest requests and complaints; implement cyclical cleaning programs; assist with hiring and disciplinary actions.
Seniority
Mid-level Manager, hands-on operational leadership