Technical Customer Advisor
Core
Quarterback the customer fulfillment process for hazardous waste from custom order to billing, ensuring cost-efficient service delivery.
Role type
Senior customer service advisor (hazardous waste)
Builds
Customer service cycles, accurate job/ticket creation, and billing processes for hazardous waste clients
Domain
Environmental services / Hazardous waste management
Deliverable
client delivery
Required skills
Customer relationship management, waste management and disposal knowledge, order management, pricing coordination, internal stakeholder collaboration
Preferred skills
Microsoft Office proficiency, CRM tools proficiency, technical knowledge of waste streams
Responsibilities
Act as primary point of contact for customers in assigned territories; Create Waste Information Profiles (WIPs) and select approval codes; Take customer orders and manage job/ticket creation; Coordinate pickup requests with scheduler; Review and manage ticket errors related to pricebook setup; Work with Billing Coordinator on invoicing
Seniority
Mid-level, hands-on IC
