Senior Staff Software Engineer - Agentic AI
Core
Senior Staff Engineer defining technical vision and architecture for AI-native and cloud-native systems, specifically focusing on ServiceNow platform strategy and customer support leadership.
Role type
Senior Staff IC (IC5) Software Engineer (Agentic AI & ServiceNow)
Builds
AI-native and cloud-native platforms, evaluation frameworks, monitoring systems, and ServiceNow application architectures
Domain
Enterprise Software / AI & Machine Learning / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Software development, Cloud-native systems, LLM/AI systems at scale, Prompt engineering, System architecture, Technical strategy, Mentorship, Cross-organizational influence
Preferred skills
ServiceNow platform expertise, Customer support leadership, Open-source contributions
Technologies
Kubernetes, Infrastructure-as-code, Managed AI services, ServiceNow
Responsibilities
Define technical vision and strategy for AI-native systems; Architect large-scale systems involving cloud infrastructure and AI/ML components; Mentor senior engineers and lead technical hiring; Drive adoption of emerging AI/ML technologies and best practices; Lead customer-critical incident response and technical due diligence for acquisitions
Seniority
Senior Staff, strategic technical leader
