Ocean Export Lead Agent
Core
Lead agent supporting the Ocean Export Department in managing freight movement, team operations, vendor relations, and customer service for international shipments.
Role type
Senior IC Ocean Export Lead Agent
Builds
International export freight shipments and logistics services
Domain
Logistics / Supply Chain / Ocean Freight
Deliverable
product features
Required skills
Team leadership and mentorship, Vendor negotiation and relationship management, International export documentation, Billing and accounts payable monitoring, Compliance with regulations and SOPs, Data entry and reporting, Customer service and retention, Process improvement analysis, Market and competition knowledge, Microsoft Office proficiency
Preferred skills
Hazardous Materials certification
Technologies
e.doc, e.doc treeview, export database, process management, BNP report, AJAX report
Responsibilities
Mentor agents and allocate workloads to ensure smooth operations, Coordinate and negotiate rates with contracted vendors, Ensure accurate billing and data entry, Interact with customers to arrange international export shipments, Monitor shipment reports and compliance, Support manager in reviewing operational reports and auditing files, Promote company culture and implement system enhancements
Seniority
Senior, hands-on IC with leadership responsibilities