Service Delivery Manager
Core
Lead new application development and transition support activities from vendors to internal teams within Corporate IT.
Role type
Senior Service Delivery Manager (IT Projects)
Builds
New IT applications and in-house support services
Domain
Corporate IT / Software Development Life Cycle (SDLC)
Deliverable
production ML models | product features
Required skills
Project management, cross-functional team leadership, budget & timeline management, risk mitigation, stakeholder engagement, SDLC knowledge, user adoption driving
Preferred skills
Microsoft Dynamics 365 (Field Services), software engineering background, DevOps practices, ServiceNow, Azure DevOps
Technologies
Microsoft Dynamics 365, ServiceNow, Azure DevOps
Responsibilities
Coordinate internal teams and contractors for IT project delivery, manage budgets and timelines, drive user adoption, identify project risks and develop mitigation plans, support transition of support activities to internal teams, monitor application support KPIs
Seniority
Senior, hands-on IC