Guest Service Associate (F&B Service) @ ibis Navi Mumbai
Core
Provide proficient and professional guest service in the Front Office and F&B Service departments, ensuring guest satisfaction and operational efficiency.
Role type
Guest Service Executive (F&B Service)
Builds
Guest experiences and hotel operations
Domain
Hospitality
Deliverable
product features
Required skills
Customer service, complaint resolution, menu knowledge, table setup and clearing, inventory control, sales promotion, luggage handling, safety compliance
Preferred skills
Cost-effective resource management, cross-departmental coordination
Responsibilities
Respond to customer queries and resolve issues, attend to guest complaints and requests, set up operating equipment and inspect linen/condiments, clear and re-set guest tables, take guest orders and maintain accounts, promote hotel facilities, handle luggage, control room inventory, report equipment malfunctions or emergencies
Seniority
Individual Contributor