Werkstudent:in – Service Design mit Fokus auf Customer Journey Management bei Bosch eBike Systems (w/m/div.)
Core
Support Service Designers in defining, visualizing, and standardizing Customer Journey Maps across multiple service touchpoints and channels.
Role type
Student Service Designer (Customer Journey Management)
Builds
Customer Journey Maps, Journey Artifacts, and Service Improvement Metrics
Domain
Mobility / E-Bike Systems / Service Design
Deliverable
product features
Required skills
Human-Centered Design principles, Journey Frameworks (Phases, Touchpoints, Blueprints), Qualitative and Quantitative User Research, Stakeholder Interviewing, Experience Metrics and KPIs, Collaborative Digital Mapping Tools (e.g., Miro), Journey-Mapping Software (e.g., TheyDo, Smaply), Visual Storytelling
Preferred skills
Structured thinking, Empathy, Analytical mindset
Technologies
Miro, TheyDo, Smaply
Responsibilities
Identify and document Customer Lifecycle phases, user actions, emotional trajectories, pain points, and moments of truth; Connect Journey phases with relevant Experience Metrics and KPIs; Support monitoring of service improvements.
Seniority
Student (Part-time)
